By using our service (wtfplugs.com) you agree to the following terms-

You understand that all images on our site are for example purposes only. Plugs pictured are usually 20mm and above. Please note that plugs below 14mm (9/16") may be less clear due to the image being shrunk down to a small size.

Our plugs are handmade to order which takes approximately 2 weeks BEFORE shipping.

Depending on where you are in the world will alter the shipping time. All orders are shipped by regular post within Australia or international airmail. If you would like tracking you must purchase the following:

Australian customers- http://www.wtfplugs.com/collections/upgrades/products/australian-buyers-only-upgrade-to-express-post-please-read-description

International customers- http://www.wtfplugs.com/collections/upgrades/products/shipping-tracking-upgrade-international-buyers-only-please-read-description

If you do not purchase tracking you will not be providing with a tracking number. We are not responsible for lost/missing parcels if tracking is not purchased and will not refund under any circumstances. Orders within Australia will usually arrive within 3-6 business days. Overseas orders usually take 7-14 business days to arrive but may take up to 3 weeks (21 business days) to arrive. Business days do not include weekends/public holidays.

We will not tolerate abuse, rudeness or disrespect of any sort and may refuse service to any person for these reasons.

We hold no responsibility or liability for the loss of a parcel due to incorrect shipping addresses provided to us by the customer. If a parcel is lost due to an incorrect address it is therefore the customers responsibility. We will not refund nor resend the order under any circumstances. Please make sure it is correct. If there is a problem with the shipping address please contact us as soon as possible and we will correct it providing the order hasn't been shipped. Once the order is shipped there is nothing that can be done. If the parcel gets returned to us we will notify you and you will be charged for the item to be shipped again. 

From time to time we offer discounts / special offers as advertised on social media. If a coupon code is required it must be applied at the time of ordering as it cannot be applied afterwards. Orders placed prior will not qualify for the discount. We will not accept order cancellations for the sole purpose of re-ordering to obtain the discount/special offer. If this occurs the order will be cancelled as it is unfair for others that ordered around the same time and we must be fair to everyone.

We do not take responsibility for any injury occurred from using our products.
You know your body and should know of any allergies or conditions before purchase.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Wtfplugs.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.